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Extend the power of ServiceNow to your IBM mainframe and IBM i systems with solutions from Syncsort

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Integrating mainframes and IBM i systems with ServiceNow ITOM

In today’s digital, always-on world, IT is arguably the most important department across your organization. A single service outage can bring your business to a standstill, impacting customers, partners, employees… and the bottom line. But knowing what’s happening across an increasingly complex landscape of infrastructure and apps, and resolving issues before they impact the business, is a daunting task. ServiceNow offers IT operations management (ITOM) and IT Service Management (ITSM) solutions that deliver enhanced visibility, automation and operational intelligence to keep business services up and running. However, the ServiceNow platform does not support your mainframe and IBM i environments by default – leaving you to manage silos, with decreased productivity and increased risk.

With Ironstream for ServiceNow, you can seamlessly integrate mainframe and IBM i systems into your ServiceNow IT Workflows so you can eliminate manual processes, increase productivity and respond faster to improve service availability across your business.

Complete visibility into the state and activity of your on-premises and cloud resources, and how they relate to one another, is critical for effective asset, event and service management. Manual processes and siloed solutions for documenting infrastructure and services are error-prone, inefficient and quickly become outdated.

ServiceNow ITOM Visibility automates the discovery and service mapping process – including tracking ongoing changes – creating a complete and reliable record in your CMDB. But, without mainframe and IBM i systems included, this view isn’t truly complete.

Ironstream’s integration with ServiceNow Discovery enables you to automatically discover, visualize and understand your IBM mainframe and IBM i configuration items (CIs), build an inventory of physical and logical entities, and populate this information into the ServiceNow CMDB.

Once all your infrastructure data is included in the CMDB, you can leverage ServiceNow’s Service Mapping capabilities to instantly see the service impact of infrastructure issues and changes to reduce your mean time to resolution (MTTR).

Integrating IBM mainframe and IBM i systems into the ServiceNow platform expands your view of the enterprise, so you can deliver consistent, reliable and efficient service to your business customers.

Today’s business mandates that business services are available 24/7/365. Therefore, IT must have real-time visibility into service outages, the business impact, and which infrastructure components are involved. Siloed systems, disconnected monitoring tools and floods of event noise make this a very daunting task.

ServiceNow Event Management uses AIOps to dramatically reduce the time and effort of correlating events by automatically adapting to ever-changing IT environments. Events are normalized and de-duplicated into a single alert to dramatically reduce event noise.

Ironstream directly integrates with ServiceNow Event Management to include IBM mainframe and IBM i systems. Ironstream monitors critical management messages on these systems and their applications and forwards the information to the ServiceNow Event Management Server. Ironstream enables two-way communication between ServiceNow and these systems to automate problem resolution and reduce the mean time to resolution (MTTR).

If you have already populated your CMDB with mainframe and IBM i information using Ironstream and ServiceNow Discovery, alerts will be tied to your CIs, providing you with more comprehensive insight into prior issues, change history and more.

The Importance of IT Operations Management

IT has changed markedly over the past decade. From a sprawling empire of distinct information siloes, IT is transitioning toward a more holistic and unified approach. Data can no longer be locked away. Information from all areas must be shareable with other systems to facilitate automation and advanced analytics.

IT Operations Management (ITOM) solutions have evolved to satisfy this demand. They promise complete visibility into all areas of the infrastructure, and optimized management of IT environments. The ServiceNow platform stands front and center in the ITOM marketplace. It provides a singular, cloud-based platform to monitor operations, manage services throughout the enterprise, put together a single system of record for all IT assets, and automate event management and problem resolution. The platform improves service availability, while increasing efficiency and heightening the performance of processes and services, whether on-premise or in the cloud.

Without mainframe and IBM i systems connected to your ServiceNow platform, you are missing a critical piece of the complete, cross-enterprise view that ServiceNow can deliver. With Ironstream for ServiceNow, you can seamlessly integrate these traditional IBM systems into your IT Workflows without any specialized skills or resources .

2019 Gartner Magic Quadrant for Data Quality Tools

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Getting Visibility into IT Operations with Effective Discovery and Service Mapping

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