Complete visibility into the state and activity of your on-premises and cloud resources, and how they relate to one another, is critical for effective asset, event and service management. Manual processes and siloed solutions for documenting infrastructure and services are error-prone, inefficient and quickly become outdated.
ServiceNow ITOM Visibility automates the discovery and service mapping process – including tracking ongoing changes – creating a complete and reliable record in your CMDB. But, without mainframe and IBM i systems included, this view isn’t truly complete.
Ironstream’s integration with ServiceNow Discovery enables you to automatically discover, visualize and understand your IBM mainframe and IBM i configuration items (CIs), build an inventory of physical and logical entities, and populate this information into the ServiceNow CMDB.
Once all your infrastructure data is included in the CMDB, you can leverage ServiceNow’s Service Mapping capabilities to instantly see the service impact of infrastructure issues and changes to reduce your mean time to resolution (MTTR).
Integrating IBM mainframe and IBM i systems into the ServiceNow platform expands your view of the enterprise, so you can deliver consistent, reliable and efficient service to your business customers.