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Splunk IT Service Intelligence (ITSI)

Service-centric intelligence is here for enterprises with Splunk® ITSI + Ironstream


Simplify operations, prioritize tasks and get a view into critical services with Splunk IT Service Intelligence (ITSI) + Ironstream

If your enterprise delivers a service, you can gain unique business and service-relevant context using your machine data, including that from your z/OS mainframe.

Working closely with partner and leading Big Data platform Splunk, a service-based solution has been developed to enable organizations to see, analyze and correlate all relevant machine data involved in the delivery of a service, including SMF and/or RMF records from each element.

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Solution Sheet

Ironstream + Splunk IT Service Intelligence (ITSI)


Customer Story

Luxury Auto Network Ops for IT Service Intelligence to Improve Business Performance


Product Sheet



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IT Service Intelligence for Improved Business Monitoring

When an application goes down or IT services are delayed, your business can grind to a halt. It’s important to have a view of operational data from across all of your systems so you can identify and fix problems quickly.

Splunk IT Service Intelligence (ITSI) is a monitoring and analytics solution that gives visibility across IT infrastructures and business services. By proactively watching streams of machine data it can detect when something starts to step out of line, and more importantly, give you time to correct problems before they have a negative impact.

But in today’s enterprise IT environments, systems can span multiple technology stacks and platforms. So, what if you have a mainframe or IBM i server? Can you bring this onto the surveillance radar of ITSI? With Syncsort Ironstream® you can.


Customer success story

A luxury automotive network is expected to deliver the type of value its discriminating buyers anticipate. For the Americas arm of one European luxury auto maker, that value for wasn’t up to par due to lagging business application performance.

Even with the industry-leading Splunk IT Service Intelligence app, they still needed a way to move vitally important CICS and DB2 mainframe performance logs into the Splunk platform in real-time. By adding Ironstream to their Splunk solution, they were able to attain reduced MTTR (mean-time-to-resolution) and end-to-end visibility into application health and security. Not to mention, the dealerships were satisfied to receive timely business information from the distributor.

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