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White Paper

Getting Visibility into IT Operations with Effective Discovery and Service Mapping

IT Operations Management (ITOM) is more important than ever in today’s fast-changing world. It helps IT to ensure availability, maintenance and deployment of hardware, software, services and processes. ITOM is the enabler of speed, agility, complete visibility and rapid problem detection, but its decisions and actions must be based on complete data, otherwise errors are inevitable.

ServiceNow Discovery provides an excellent foundation for enterprise-wide IT Operations Management (ITOM), by delivering an accurate and up-to-date view of all your IT resources. However, there’s been no easy way to include mainframes and IBM i systems in this platform – until now.

Read this new white paper to learn about:

  • The five key ITOM enablers that give you complete visibility into all areas of your IT infrastructure
  • How using ServiceNow for ITOM enables IT to confidently maintain and manage organizational systems in alignment with strategic objectives
  • How Ironstream for ServiceNow completes the ITOM structure with mainframe and IBM i systems, allowing organizations to gain full visibility of their IT landscape while making better, more informed decisions