IT organizations using ServiceNow for their IT Operations Management (ITOM) rely on the Configuration Management Database (CMDB) to manage infrastructure changes and diagnose problems. But many CMDBs struggle to remain current and do not contain the right type of information to drive IT processes effectively. As a result, IT staff cannot determine which business services are affected by changes, failures, or performance issues—nor can they easily determine root causes when a business service experiences problems.
ServiceNow® Discovery provides IT with visibility into IT infrastructure and its changes by automatically discovering physical and virtual devices such as laptops, desktops, servers (physical and virtual), switches, routers, storage, and applications, as well as the dependent relationships between them. It thereby keeps the ServiceNow® Configuration Management Database (CMDB) current as changes occur at a continuous basis.
However, if you rely on traditional IBM systems like mainframes or Power Systems running IBM i to support your critical applications for your company, ServiceNow Discovery lacks the ability to discovery these systems and their related resources. Ironstream for ServiceNow fills this gap by seamlessly integrating with ServiceNow to include these critical systems in the regular, automated ServiceNow Discovery process.
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