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DMX, DMX-h, Ironstream, DL/2, and Zen Suite are trademarks of Syncsort Incorporated. Syncsort and MFX are registered trademarks of Syncsort Incorporated in the United States of America and other jurisdictions. Athene is a trademark of Metron Technology Limited. iTERA, MIMIX, and Enforcive are registered trademarks of Vision Solutions, Inc. in the United States of America and other jurisdictions. Trillium Software is a registered trademark of Trillium Software, Inc. in the United States of America and other jurisdictions.

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MFX® for z/OS

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ZPSaver Suite

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EZ-DB2

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MFX® for z/OS

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ZPSaver Suite

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EZ-DB2

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MFX® for z/OS

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MFX® for z/OS

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MFX® for z/OS

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MFX® for z/OS

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Data infrastructure optimization software
Data integration and quality software
Data availability and security software
Cloud solutions

Syncsort Managed Services

Managed Services from Syncsort strengthen the resilience of your IBM i system by providing ongoing, expert attention to all facets of your security, high availability, and disaster recovery solutions

Benefits

Rest easy knowing experts are regularly monitoring, optimizing, updating and testing your critical availability and security systems

Minimize the risk of incurring extended downtime, a security breach, or a compliance violation

Receive timely, clear, professionally-formatted status reports that satisfy the needs of auditors, IT managers and executives

Fill skillset gaps, address temporary needs or choose year-round coverage to allow your IT staff to focus on other initiatives

Managed HA/DR services

Managed HA/DR Services allow you to rest easy while experts handle the day-to-day management of your Syncsort high availability or disaster recovery solution and ensure that you stay role swap-ready. Levels of managed services range from regular audits that assess the health of your HA/DR environment to end-to-end management of product configuration, software updates and role swap tests.

At the Bronze level, Syncsort experts audit the health of your HA/DR environment and provide a monthly report on their findings. At the Silver level, experts perform health checks every business day, correct basic errors and deliver weekly reports. The Gold level includes all Silver services along with service pack installation, version upgrades, configuration adjustments, and an annual audit of your HA environment. At the Platinum level, you receive all Gold services plus an annual role swap readiness review and role swap test. Add System i Optimize for daily optimization of your IBM i.

Managed security services

Keep your company in compliance and prepared for any IBM i security threat by enlisting experts to ensure your Syncsort security software is regularly monitored and fully optimized. Syncsort’s Managed Security Services offerings range from daily reviews of security settings and activity to complete configuration management, product updates and security risk assessments.

At the Bronze level, Syncsort experts review your security environment on a daily basis and provide monthly health reports. The Silver level adds security configuration adjustments as needed and weekly reports to the Bronze service. At the Gold level, Syncsort experts will also install any hot fixes, PTFs and version upgrades to the Syncsort security software. And at the Platinum level, you receive all Gold services plus daily intrusion detection and auditor assistance services. If auditor assistance is added to any Managed Security Services level, Syncsort will provide security reports and information to your internal or external auditors.

Managed Resilience Services

Rock-solid business resilience requires a multi-layered strategy that combines best-in-class security, high availability, and disaster recovery software with regular, expert management of these solutions. However, many organizations that purchase HA/DR and security packages quickly realize that they lack the IT staff of expertise to manage the solution in-house.

Syncsort’s exclusive Managed Resilience Services offering combines Managed HA/DR Services and Managed Security Services to protect your mission-critical data with the highest levels of availability and security. Choose from a full range of managed services options that cover everything from periodic checkups to 24/7/365 monitoring. Let our professional services experts handle the monitoring, optimization, software updates and testing of your Syncsort high availability and security solutions so your staff can focus on other IT priorities.

À La Carte Options

Any Syncsort managed services package for high availability and disaster recovery, security, or combined resilience services can be customized to meet your unique requirements through a set of à la carte options. If you wish to customize your managed service in other ways, please let us know so we can build a package that fits your needs.

The Managed Services PLUS option extends monitoring from regular business days to 365 days a year. With the 24x7 Monitoring option, Syncsort experts will respond to availability and security errors and alerts around-the-clock. (A pre-assessment is required to identify changes required before Syncsort can begin monitoring.) Enhanced Reporting can also be added to Silver, Gold or Platinum Managed Services levels to enhance your weekly reports with additional metrics.

Watch our recent webcast

Managed Resilience: Unparalleled Protection for Your IBM i System Availability and Security

Get tips and insights to strengthen your whole business continuity plan within the HA/DR and IT security environments. Learn how managed resilience services from Syncsort can help your organization bridge the gap between lofty expectations and the practical limitations of in-house staff alone.

View this on-demand webcast to learn more about:

  • How to free up your IT staff to work on other important projects
  • The benefits of reducing the chances of a security breach, unplanned outage, or a compliance violation
  • Discover how Managed Services can help your organization achieve optimum resilience

View

Customer success story

Eastridge Workforce Solutions delivers workforce management services and technologies to more than 1,300 clients across North America. It’s time and attendance system alone processes transactions from thousands of people 24 hours a day, 365 days a year. As clients’ employees check in and out through the system, it verifies who is allowed to be there and who should be there. It also records employees’ time to generate accurate payrolls.

Eastridge takes advantage of the most experienced MIMIX Availability experts, without putting any burden on the company’s IT staff by employing Vision Solutions Managed Services to monitor, manage and maintain Eastridge’s HA/DR solution.

Learn More