Syncsort Managed Services

Managed HA/DR services

Managed HA/DR Services allow you to rest easy while experts handle the day-to-day management of your Syncsort high availability or disaster recovery solution and ensure that you stay role swap-ready. Levels of managed services range from regular audits that assess the health of your HA/DR environment to end-to-end management of product configuration, software updates and role swap tests.

At the Bronze level, Syncsort experts audit the health of your HA/DR environment and provide a monthly report on their findings. At the Silver level, experts perform health checks every business day, correct basic errors and deliver weekly reports. The Gold level includes all Silver services along with service pack installation, version upgrades, configuration adjustments, and an annual audit of your HA environment. At the Platinum level, you receive all Gold services plus an annual role swap readiness review and role swap test. Add System i Optimize for daily optimization of your IBM i.

Learn more about: Syncsort Managed HA/DR Services

Managed security services

Keep your company in compliance and prepared for any IBM i security threat by enlisting experts to ensure your Syncsort security software is regularly monitored and fully optimized. Syncsort’s Managed Security Services offerings range from daily reviews of security settings and activity to complete configuration management, product updates and security risk assessments.

At the Bronze level, Syncsort experts review your security environment on a daily basis and provide monthly health reports. The Silver level adds security configuration adjustments as needed and weekly reports to the Bronze service. At the Gold level, Syncsort experts will also install any hot fixes, PTFs and version upgrades to the Syncsort security software. And at the Platinum level, you receive all Gold services plus daily intrusion detection and auditor assistance services. If auditor assistance is added to any Managed Security Services level, Syncsort will provide security reports and information to your internal or external auditors.

Learn more about: Syncsort Managed Security Services

À la carte options

Any Syncsort managed services for high availability, disaster recovery or security services can be customized to meet your unique requirements through a set of a la carte options. If you wish to customize your managed service in other ways, please let us know so we can build a package that fits your needs.

The Managed Services PLUS option extends monitoring from regular business days to 365 days a year. With the 24x7 Monitoring option, Syncsort experts will respond to availability and security errors and alerts around-the-clock. (A pre-assessment is required to identify changes required before Syncsort can begin monitoring.) Enhanced Reporting can also be added to Silver, Gold or Platinum Managed Services levels to enhance your weekly reports with additional metrics.