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IT Service Intelligence: What Professionals Need to Know

When it comes to monitoring today’s complex, heterogeneous, multi-platform computing environments it is the power of IT Service Support Management (ITSSM) tools that help infrastructure and operations teams keep a proactive eye on their key systems.

ITSSM tools such as Splunk’s IT Service Intelligence (ITSI) module can alert you to what is trending toward a problem that may impact the delivery of service so you can drill into it before the service itself becomes degraded to the customer or user.

Read this ebook to learn how an IT Service Intelligence approach extends ITSSM to provide end-to-end visibility and insight into the operational health of critical IT and business services which span distributed systems, mainframe, and even mobile devices.