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Solution Sheet

Syncsort MFX Platinum Service

Premium benefits for Syncsort customers deliver a new standard in support

Syncsort raises the bar with its Platinum Service offering- available by invitation only to MFX customers.
Platinum Service is designed to provide unparalleled support to meet an organization’s most critical technical and business requirements

Some of the exclusive features offered include:

  • Expedited After-Hours Support.  Direct access to an on-call analyst and multiple levels of management. Get extra peace of mind knowing every problem receives immediate attention - day or night.
  • “Health Check” with SMF Analysis. Annual Performance Analysis using SMF data to highlight the actual performance of the MFX products.
  • Dedicated Support Team. Enjoy the consistency, enhanced support, and close working relationship provided by a dedicated Syncsort Platinum Services Team dedicated exclusively to your account.