Customer success story
A financial services organization needed to guarantee that it could process a loan application and provide a response to its customers in 11 seconds or less. However, there wasn’t a mechanism in place to ensure there was enough processing power to ensure this would happen, nor a plan in place as the business continued to grow.
A formal Capacity Management process would ensure that the requests from customers would meet the 11-second requirement and that money was spent correctly when growing infrastructure to support the growing business. This organization chose athene® because of its strength in automating the process of data capture, collection, and storage, as well as creating key reports.