A financial services organization was experiencing unprecedented success – record business, strategic acquisitions, and continued growth into new markets. IT was a crucial piece of that growth and success. The overall cost of IT, however, was skyrocketing. A distributed environment combined with a reliance on virtualization technology led to considerable sprawl – a lot of systems with unused, excess capacity.
The organization decided that investing in a formal Capacity Management process could help save millions of dollars in IT costs as well as minimize the business risk of outages to key services. The centerpiece of the project was to choose a software solution that would help the company maximize the ROI while automating most of the key functions, freeing up analyst time for more strategic initiatives.