Losing institutional knowledge is an inherent risk for many companies. One insurance firm faced this very issue when one of its key mainframe experts on staff announced his retirement, creating a sense of urgency to retain a critical piece of mainframe business analytics within the company after his departure.
In addition to the threat of losing in-house mainframe skills, the process this z/OS expert was using for monitoring was not in real-time, causing the company to fall behind within an extremely competitive sector. To resolve these crucial issues, the insurance company decided to utilize Syncsort’s Ironstream® software to access and transform z/OS data into the common open-systems format and transmit it in real-time with no mainframe expertise required. This product, in combination with Splunk® Enterprise, ultimately allowed the insurance company to operate smoothly without depending on any individual’s performance while strengthening its ability to meet service-level agreements and get ahead of competitors.