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IT Service Intelligence

Service-centric intelligence is here for enterprises with Splunk® ITSI + Ironstream™

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Benefits

Simplify operations, prioritize tasks and get a view into critical services with Splunk IT Service Intelligence (ITSI) + Ironstream

If your enterprise delivers a service, you can gain unique business and service-relevant context using your machine data, including that from your z/OS mainframe.

Working closely with partner and leading Big Data platform Splunk, a service-based solution has been developed to enable organizations to see, analyze and correlate all relevant machine data involved in the delivery of a service, including SMF and/or RMF records from each element.

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Solution Sheet

Ironstream + Splunk IT Service Intelligence (ITSI)

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Customer Story

Luxury Auto Network Ops for IT Service Intelligence to Improve Business Performance

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Product Sheet

Ironstream

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Fast-track insights and rapidly gain service-level intelligence

Ironstream extends Splunk’s ITSI solution to provide end-to-end visibility and insight into the operational health of critical IT and business services which span distributed systems, mainframe, and even mobile devices.

Implicitly learn patterns, eliminate costly false alerts, identify anomalies, and baseline normal operations. Use these insights to respond and remediate faster, and even project and prevent issues before they affect your users.

 

Customer success story

A luxury automotive network is expected to deliver the type of value its discriminating buyers anticipate. For the Americas arm of one European luxury auto maker, that value for wasn’t up to par due to lagging business application performance.

Even with the industry-leading Splunk IT Service Intelligence app, they still needed a way to move vitally important CICS and DB2 mainframe performance logs into the Splunk platform in real-time. By adding Ironstream to their Splunk solution, they were able to attain reduced MTTR (mean-time-to-resolution) and end-to-end visibility into application health and security. Not to mention, the dealerships were satisfied to receive timely business information from the distributor.

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